Huffington Post Interview with Ken Behan – Have Multilingual Customers? Here’s a Solution for You

This article was originally published on The Huffington Post  Have Multilingual Customers? Here’s a Solution for You (Interview With Ken Behan)

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“Languages are intriguing and challenging at the same time”

As kids we were always intrigued by the way Google Translator worked. While it translated those famous French quotes for us, there were limitations which even Google couldn’t surpass. Since then, language has been a barrier— hindering our global crusades. Be it a worldwide competition or business meetups across countries, a common language would have been the best idea which sadly is pretty hard thing to materialize.

Even readers at the Huffingtonpost must have had difficulties with other country specific domains, offering great pieces of work which couldn’t be accessed— owing the language barrier.

Here we interview Ken Behan, Vice President, SYSTRAN Software Inc. and understand what sort of challenges we face when it comes to a multilingual platform like the Internet. We will be asking him about the process involved with translations and analysis apart from the levels of accuracy. Lastly, he will be talking about the company and what purposes it can serve, towards the common good of this society.

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6 Powerful Tips For Effective & Efficient Multi-Language Customer Support

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1. Increase your deflection rate by translating your self-service knowledge centers into multiple languages. 2. Improve satisfaction with the self-service experience by setting expectations up front. 3. Scale customer service into new regions by supporting additional languages. 4. Respond to … Continue reading

At ISS World South Africa, SYSTRAN will showcase its MT and NLP solutions for Intelligence

At ISS World South Africa 2016, held in Johannesburg, from 10 to 12 of July, SYSYRAN will showcase its machine translation and Natural Language Processing solutions dedicated to Intelligence Community.

FlyerISSWorldSouthAfricaISS World South Africa is the world’s largest gathering of Southern Africa Law Enforcement, Intelligence and Homeland Security Analysts as well as Telecom Operators responsible for Lawful Interception, Hi-Tech Electronic Investigations and Network Intelligence Gathering (see the official website).

SYSTRAN will attend as a key technological provider of National Security agencies, Military Intelligence services, Law Enforcement Agencies, and Criminal intelligence units. SYSTRAN offers secured and offline translation servers which can easily be integrated in your existing intelligence platforms. In short, SYSTRAN, as a Natural Language Processing expert, facilitates Big Data processing in more than 45 foreign languages and ensures information security.

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Cross Language Processing for 2016 Summer Olympics Content Generation

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This summer, the social media sphere will be buzzing again with fans and athletes posting about the 2016 Summer Olympics in Rio de Janeiro, Brazil. It will be the first Olympic games to take place in South America. You can also expect networks, publishers, and brands to get in on the social media experience by generating more content than ever before.

Looking back to the London games in 2012, just the social media interactions on Twitter alone were vast in terms of engagement:

– On Twitter, there were 960K mentions for Bolt, 830K for Phelps, and 490K for Tom Daley (British diver who took the bronze) during the games.
– The first day of Olympics, there were 3 million tweets in total.

The numbers go on and on, especially when you take into account all the views, likes, tweets by sports teams, athletes, and brands. There are plenty of useful stats out there from archives of the first ever “Social Games” as most tech blogs described it.

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