Diversity & Inclusion (D&I) have quickly become staples of HR playbooks, yet organizations still struggle with how to fully integrate the practice across both people culture and enablement tools (technology).

The data supporting D&I practice is clear. Sales teams with the highest levels of racial diversity see 15x greater sales. Companies with diverse employee pools (across age, race, gender, culture, religion, etc.) see 2.3x higher bottom-line revenue.

Studies have shown that diverse teams are 87 percent better at decision-making — a largely intangible asset. In addition to being a moral imperative, D&I is a legitimate competitive advantage with echoing consequences and rewards across the business hierarchy. Although we’ve seen a focus in D&I HR strategies around hiring and leadership growth, businesses often fail to invest in technology frameworks that perpetuate D&I strategy internally, and as a customer engagement proposition.