For staff of multinational companies who want to translate a simple phrase or word, systems like Google or Microsoft come in just handy. They help you order a taxi in Japan, pay your restaurant bill in France, and impress your clients with a hearty “jó reggelt” (“good morning”) in Budapest. The problem is such tools are notorious for imprecise translations and data leaks.
Would you really want to use Google Translate for that internal email to your affiliates in another country?
On the other hand, research from the European Parliament shows that on average a common language increases trade flows by 44%. So, how do you – and your staff – hack through language barriers and achieve professional communication in the business world?
This article originally appeared on Kirti Vashee’s Blog.
There are some kinds of translation applications where MT just makes sense, and it would be foolish to even attempt these kinds of projects without decent MT technology as a foundation. Usually, this is because these applications have some combination of the following factors:
Very large volume of source content that simply could NOT be translated without MT in any useful time frame
Rapid turnaround requirement (days, hours or minutes) for the content to have any value to the translation consumers
A user tolerance for lower quality translations at least in early stages of information review
To enable information and document triage when dealing with large document collections and help to identify highest priority content from a large mass of undifferentiated content. This process also helps to identify the most important and relevant documents to send to higher quality human translation.
Translation Cost prohibitions (usually related to volume)
1. Increase your deflection rate by translating your self-service knowledge centers into multiple languages. 2. Improve satisfaction with the self-service experience by setting expectations up front. 3. Scale customer service into new regions by supporting additional languages. 4. Respond to … Continue reading →